My Voyager/Explorer v1 displays ‘Help no system’!

Wednesday, 24 November 2021  |  Admin

My Voyager/Explorer v1 displays ‘Help no system’!

My Voyager/Explorer v1 displays ‘Help no system’! 

LogIT World Support solution: This can happen when either the battery runs flat during an experiment, or if disconnected from a computer half way through downloading data - this does not happen very often and there is a quick fix.  With Voyager/Explorer off, press Red, Green, Blue, Green. Then on the screen select ‘Reset’.  This performs a ‘soft’ reset.  This preserves the memory of experimental data and should clear the problem.  If not,  connect to a computer and run ‘SensorLab’.  The software should reload the system software but if not, select ‘File’, ‘Manager’ and then select ‘Reload loggers system software’.  Failing all of that, remove the batteries and try and reinstall the loggers system.  If this doesn't work please contact us for a repair.